Retreat Villa
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Hepburn Spa Retreat Resort
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Hepburn Spa Retreat offers luxury villas with magnificent, serene views over native bushland from your private balcony. The deluxe villas features beautiful modern interiors, free Wi-Fi and a luxurious relaxing spa bath. Hepburn Spa Retreat is only a 5-minute walk from the heart of Hepburn Springs and a 50 metre walk to the historic Hepburn Mineral Springs Reserve. The Hepburn Bathhouse and Spa is located only metres away. The air-conditioned villas feature an open-plan design with spacious dining and living areas. Be entertained with a satellite flat-screen TV and DVD player. There is a kitchenette with a dishwasher, fridge and toaster. The balcony has outdoor furniture, perfect for relaxing on while you enjoy the views.
Nightly rates
from
Address: 20 Mineral Springs Crescent, 3461 Hepburn Springs, Australia
Number of rooms: 10
Video of Hepburn Spa Retreat
Hepburn Bathhouse and Spa01/02/2020 08:58
Reviews of Hepburn Spa Retreat 5*
Dirty dirty dirty. Told management they did nothing about it. I will continue to find all possible ways to place this review. We needed to contact someone regarding the pubic hairs all over the bathroom and spa when we first arrived no one available all weekend. Had to approach bathhouse and no follow up done we even showed photos discraceful!
Booked a couples escape and stayed at the Spa Retreat for the weekend. The directions/instructions were not very clear. We did find the Reception and the check in process was very simple and the staff were polite.
We stayed in Villa Eight which was very beautiful and looked like the pictures however we did find a number of issues such as:
— Cracked tile near the spa which is a tripping hazard.
— One of the bedside lamp/lights not working (blown globe needed replacing).
— Toilet roll holder came off the wall and landed on my foot.
— One of the shower heads didn't work
— Shelf in the shower is extremely wobbly and also looks ready to come away from the tiles.
— Some minibar items that were listed were not present (I did message about this and it was rectified straight away which was good. We did not want to get charged for something there was not there).
I have sent a message (twice) on Facebook to Hepburn Springs as the phone number provided just rings out and am yet to receive a reply even though I can see my messages have been read which is deeply disappointing hence my review here. This is a very expensive package and it did not meet my expectations for a 5 star hotel, I will not be recommending anyone I know to go here.
Facilities
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Express check-in/check-out
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Air conditioning
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Invoice provided
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Balcony
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Non-smoking rooms
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Outdoor furniture
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Family room
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Garden
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Outdoor dining area
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Terrace
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Heating
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Non-smoking throughout
Internet
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WiFi is available in the hotel rooms and is free of charge
Room Amenities
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Carpeted
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Soundproofing
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Hardwood or parquet floors
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Linen
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Radio
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Telephone
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Shower
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View
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Private bathroom
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Seating Area
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Indoor Fireplace
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Private entrance
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Tile/marble floor
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Extra long beds
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Toilet
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Towels
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Flat-screen TV
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Satellite channels
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Dining area
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Sofa
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Socket near the bed
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TV
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Toilet paper
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Hairdryer
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Slippers
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Bath or shower
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Bathrobe
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Free toiletries
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Desk
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Clothes rack
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Alarm clock
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Dressing room
Food & Drink
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Coffee house on site
Activities
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Hiking
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Golf course
Swimming Pool
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Indoor pool
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All ages welcome
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Pool/beach towels
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Heated swimming pool
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Plunge pool
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Pool with view
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Salt-water pool
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Shallow end
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Open all year
Wellness
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Hot spring bath
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Public Bath
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Back massage
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Neck massage
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Foot massage
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Couples massage
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Head massage
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Hand massage
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Full body massage
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Hammam
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Spa/wellness packages
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Spa and wellness centre
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Massage
Parking
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Free private parking is possible on site (reservation is not needed)
Languages Spoken
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English
Policies of Hepburn Spa Retreat
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Check-In:
From 15:00 to 18:00
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Check-Out:
From 10:30 to 11:00
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Accepted Credit Card Payments:
Mastercard, Visa, Eftpos
Please note that this property does not accept payments with American Express credit cards.
There is a $35 surcharge for twin bedding setup, payable directly to the property.Please inform Hepburn Spa Retreat in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
A damage deposit of AU$ 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
No age restriction for check-in. (Only children 3 and older are allowed)
Hepburn Spa Retreat on map
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Hepburn Spa Pavilions Resort
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Mooltan House Guesthouse
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Nearby Attractions
Hepburn Bathhouse & Spa 0.15 km.
Hepburn Mineral Springs Reserve 0.38 km.
The Convent Gallery Daylesford 3.7 km.
Wombat Hill Botanical Gardens 3.8 km.
Lake Daylesford 4.3 km.
Kryal Castle 33 km.
Mars Stadium 36 km.
Ballarat Train Station 37 km.
Regent Cinemas Ballarat 37 km.
Her Majesty's Ballarat 38 km.
Sovereign Hill 39 km.
Macedon Train Station 39 km.
No I would never stay here again The doona had urine stains on it. You pay good money and you should have a clean place to sleep. I have emailed and spoke to reception many times and not one person has contacted me to explain. Shame on you No one deserves to sleep on a bed with urine stains on it. The Hepburn spa and massage how ever was amazing just the Accomadation was a let down.