Review of Boat Harbour Motel 3*

Staff, especially one receptionist, is not friendly and rude over the telephone. I called on Thursday 29 December 2016 asking when is the best day to cancel (my father was admitted to hospital), she said before 48 hours, SHE DID NOT MENTION ANYTHING ABOUT PAYMENT. Then, I called on Saturday 31 December 2016 to cancel, because my was admitted to hospital, she said, you have to pay for one night. I was trying to explain to her, but she was so rude, saying, I have people in front of the desk, you have to decide and you have to be quick. I had to say yes, we're coming over for 1 night, thinking since we are paying. Mind you we had to pay $185.00 for 1 night (no breakfast, just for the room). THAT IS THE BIGGEST RIP OFF, because when I called the first time, she did not say anything about payment and said THERE ARE ALOT OF PEOPLE ARE QUEUED UP. this is absolutely wrong and there is no compassion anymore, no understanding. I am pissed off, because she changed the story and made us pay for something, we shouldn't have. The funny part was when we checked in; another receptionist dealt with us and said you are here for 7 nights. I was really surprised and upset, after all that; the other receptionist did not even have the decency to cancel the booking. WHAT SORT OF WORK ETHICS IS THIS? This is NOT right and should've never happened. The room was supposedly OCEAN VIEW, there were lots of trees covering that view, it was less than average room, the towels were not very clean, the same with the linen, there were lots of HAIR in the bathroom as well as the bed.